At Homellia, we care about your satisfaction. If something isn’t quite right with your order, we’re here to help. Please review the following policy carefully before requesting a return or refund.

Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging
  • You must initiate a return request within 7 days of delivery
  • You must provide proof of purchase (order number and confirmation email)

To initiate a return, please contact us at contact@homellia.com with your order details and reason for return. Do not send your item back before receiving approval.

Non-Returnable Items

We do not accept returns on the following items:

  • Opened or used items
  • Personal care, hygiene, or bedding products (for safety reasons)
  • Items marked “Final Sale” or “Non-Returnable”
  • Customized or made-to-order items
  • Gift cards

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing contact@homellia.com.

Include:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the damage or defect

Once verified, we will offer:

  • A replacement, or
  • A full refund, depending on product availability and your preference

Return Shipping

  • If the return is due to our error (e.g., damaged or incorrect item), we will cover return shipping or reimburse your shipping costs
  • If the return is due to a change of mind, the customer is responsible for return shipping costs

We recommend using a trackable shipping service to ensure safe return delivery.

Refund Processing

Once we receive and inspect the returned item:

  • We will notify you via email
  • If approved, your refund will be processed to your original payment method within 5–10 business days

Please note that shipping charges (if any) are non-refundable, unless the return is due to our error.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or payment account again
  2. Contact your credit card company or PayPal — it may take time before your refund is officially posted
  3. Still no luck? Contact us at contact@homellia.com and we’ll assist you

Exchanges

We do not offer direct product exchanges at this time.
To exchange an item, please follow the return process for a refund, then place a new order for the item you want.

Need Help?

We’re here to support you with any questions or concerns.

📧 Email: contact@homellia.com
🌐 Website: www.homellia.com