At Homellia, we’re committed to ensuring your orders are processed smoothly and delivered as quickly as possible. Please review our shipping policy below for complete details on order fulfillment and delivery.

Free Worldwide Shipping

We offer free standard shipping on all orders, with no minimum purchase required.

Order Processing Time

  • Orders are typically processed within 2–4 business days after the order is placed.
  • Processing times may vary during peak periods, sales, or holidays.
  • Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details.

Estimated Delivery Times

Our products are shipped from multiple warehouse locations depending on stock and customer location. Estimated delivery timeframes:

  • USA, Canada, UK, EU: 7–15 business days
  • Australia, New Zealand, Asia: 10–18 business days
  • Rest of the World: 12–25 business days

Please note that shipping times may vary due to customs, postal delays, or logistics conditions beyond our control.

Tracking Your Order

Once your order ships, you will receive an email with a tracking link.
Tracking information may take 2–5 business days to become active.

If you haven’t received your tracking number within 5–7 days of placing your order, please contact us at contact@homellia.com.

Multiple Shipments

To reduce delivery time, your order may arrive in separate packages if:

  • Items are shipped from different fulfillment centers
  • Some products are on backorder

You will not be charged extra for split shipments, and tracking information will be provided for each package.

Customs, Duties, and Taxes

All products are shipped tax-free from our end, but international customers are responsible for any applicable customs duties, VAT, or local import taxes upon delivery. These fees vary by country and are not included in the product or shipping price.

We recommend checking with your local customs office for specific charges prior to ordering.

Lost or Delayed Shipments

If your order:

  • Hasn’t arrived within the estimated delivery time
  • Is marked as “delivered” but you haven’t received it
  • Appears to be lost in transit

…please email us at contact@homellia.com and we will investigate and assist with reshipping or resolving the issue.

Incorrect Address

Please ensure that your shipping address is accurate when placing your order. Homellia is not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer.

Order Cancellations

Orders can be canceled within 24 hours of purchase by contacting contact@homellia.com. After processing has begun, we cannot cancel the order, but you may refer to our Refund & Returns Policy for next steps.

Questions?

We’re happy to help with any shipping-related questions or concerns.
📧 Email: contact@homellia.com
🌐 Website: www.homellia.com